U
User

Disputes & Exceptions

Handle ownership conflicts, failed settlements, guarantor/trustee/escrow disputes, and restriction violations.

Escrow Dispute

Asset: Tokenized Equity — FinTech Series B Token

Filed by: thomas.kim@hanriverpartners.com · 8/27/2026

Open

Escrow agent refusing to release funds despite all conditions being met. Smart contract audit was completed and KYC verified. Requesting enforced completion.

Requested: enforced completion

Misrepresentation

Asset: Patek Philippe Nautilus 5711 — Steel/Blue Dial

Filed by: david.okafor@lagoonholdings.com · 8/27/2026

Open

Watch condition described as "unworn" but inspection reveals polishing marks on case. Requesting partial refund or trade refusal.

Requested: trade refusal

Failed Settlement

Asset: Copper Cathode — 25 Metric Tons

Filed by: elena.volkov@nordictrade.se · 8/26/2026

Open

Copper cathode delivery delayed beyond contractual 30-day window. Warehouse receipt not yet transferred. Requesting trade reversal and refund.

Requested: reversal

Guarantor Dispute

Asset: Gold Bullion — 100 Troy Ounces

Filed by: sophie.chen@orientbridge.com · 8/25/2026

Open

Guarantor fee structure was modified after trade confirmation without written consent. Requesting enforcement of original agreed terms.

Requested: enforced completion